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2012 RBS Group computer system problems
The 2012 RBS computer system problems were technical issues affecting computers run by The Royal Bank of Scotland Group, including NatWest and Ulster Bank, which began on 19 June 2012.
In 2014, RBS was fined £56m over the incident.
==Cause==
A software update was applied on 19 June 2012 to RBS's CA-7 software which controls its payment processing system. It later emerged that the update was corrupted by RBS technical staff. Customers' wages, payments and other transactions were disrupted.〔 Some customers were unable to withdraw cash using ATMs or to see bank account details.〔 Others faced fines for late payment of bills because the system could not process direct debits.〔
Stephen Hester, CEO of the RBS Group, said that the problem was caused by a software upgrade. Unite union leaders criticised Hester's management of the episode, but Hester denied that the outsourcing of IT services to India was a factor in the problem, saying that the bank's IT services were mostly based in Edinburgh. A spokesman for the RBS group said that the problem had occurred in the UK.〔
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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